Terms
Last updated: 2 August 2026
1. Who we are
Trovilla ("Trovilla", "we", "us") is a brand of Fando Turizm İşletmeleri Anonim Şirketi, registered at Turgutreis Mah. 4051 Sk. No: 4E İç Kapı No: 4, Bodrum, Muğla, Türkiye. Trade registry number 017200, MERSİS number 0385143909800001. Trovilla experiences in Bodrum take place at Marinhill Luxury Villas, which is operated by Fando Turizm İşletmeleri A.Ş. You can reach us at egekiraz@marinhill.com.
2. What Trovilla offers
Trovilla offers a private double room within a shared luxury villa, together with the services listed on our website, for a fixed set of published dates. Each booking is for one private room, occupied by one or two guests. Trovilla is a hospitality experience. Guests share communal areas of the villa with other guests selected by our team. Trovilla is not a dating service, and we make no representation about the identity, character or conduct of other guests.
3. Applications
Booking with Trovilla begins with an application. Submitting an application does not create a contract and does not reserve a room. We review every application manually and aim to respond within 48 hours. We may decline any application at our discretion. Where we decline, we are not obliged to give reasons.
4. Formation of contract
A contract is formed only when: (a) we confirm your application in writing, and (b) we receive your deposit in full. Until both have occurred, no room is reserved.
5. Prices and payment
All prices are stated in euros (EUR) and are per private room, whether occupied by one or two guests. There is no additional charge for a second guest. Payment is made in two parts: A deposit of 50% of the total price, payable within 48 hours of our written confirmation, via a secure payment link we send you. Payments are collected by Fando Turizm İşletmeleri A.Ş., which issues the invoice. The remaining 50%, payable on the day of check-in. We will send a payment link 72 hours before arrival so that you may settle it in advance if you prefer. If the deposit is not received within 48 hours, we may release the room and offer it to another applicant. If the balance is not paid by check-in, we may decline to provide the accommodation and no refund of the deposit will be due.
6. Cancellation by you
30 days or more before check-in: you may cancel and your deposit will be refunded in full. Fewer than 30 days before check-in: the deposit is non-refundable and no refund is due. Non-arrival: treated as a cancellation within 30 days. Where you cancel 30 days or more before check-in, you may instead transfer once, free of charge, to another available date within the same season, subject to availability. Cancellations must be sent in writing to egekiraz@marinhill.com and take effect from the time we receive them.
7. Cancellation by us — minimum group size
Every Trovilla experience runs with a carefully selected group. A Trovilla experience proceeds only if at least three of the six rooms are booked. We will confirm or cancel each experience no later than 35 days before check-in. If we cancel because the minimum is not reached, you may choose either: (a) to transfer to another available Trovilla date, or (b) a full refund of all amounts paid. Where we cancel for this reason, our liability is limited to the refund or transfer described above. We are not liable for travel, insurance or other costs you may have incurred.
8. Changes by us
We may make minor changes to the experience — for example to the menu, activity schedule or allocation of a specific room within the same room category — without notice. If we need to make a significant change, we will tell you as soon as possible and you may choose to accept the change, transfer to another date, or cancel with a full refund.
9. Who may stay
Trovilla is strictly for adults aged 18 and over. Children cannot be accommodated. Every guest must provide valid identity documents before arrival. We are required to register guest identity details with the Turkish authorities as a condition of operating accommodation. We may refuse a booking or end a stay without refund where a guest: cannot provide valid identification; is under 18; behaves in a way that endangers, harasses or seriously disturbs other guests or staff; causes deliberate damage to the property.
10. House rules
By staying with us you agree to: respect quiet hours from 23:00; not smoke inside the villa or in shared indoor spaces; treat other guests, staff and the property with respect; not bring pets; not invite additional visitors to the villa without our written agreement.
11. Your privacy and the information you give us
We ask about your interests, professional background and preferences so that our team can place you in a group we believe you will enjoy. This assessment is made by people, not by an algorithm. We do not use your age, nationality, gender or any other protected characteristic to decide whether to accept your application. How we handle your information is set out in our Privacy Policy.
12. Sharing a villa with other guests
Other guests are selected by our team using their applications. We take care over this, but we cannot guarantee that you will find any particular guest compatible, and we are not responsible for the conduct of other guests. Your room is private, with a lockable door and its own private shower and WC.
13. Insurance
We strongly recommend that you take out travel insurance covering cancellation, medical costs and personal belongings. We do not provide insurance.
14. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded. Subject to that, our total liability in connection with your booking is limited to the total amount you have paid to us for that booking.
15. Law and disputes
These terms are governed by the laws of the Republic of Türkiye. The courts of Bodrum, Türkiye have jurisdiction over any dispute arising from your booking. If you are a consumer resident in the European Union or the United Kingdom, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of any right you may have to bring proceedings there.
16. Changes to these terms
We may update these terms. The terms that apply to your booking are those in force on the date your booking is confirmed.